Yes — you can make a reservation by phone. Call our booking line and provide your trip details; our team will confirm availability and send you a reservation confirmation.

Yes, we operate on most public holidays. Holiday service may have a small surcharge — please check with our booking team when you reserve.

We serve the greater metropolitan area and surrounding regions. If you're unsure whether your pickup/drop-off is inside our service area, provide the address when booking and we'll confirm.

Our dispatch operates 24/7. Standard office hours for phone support are 8:00 AM – 10:00 PM, but we can accept and manage reservations at any time.

We recommend making a reservation in advance to guarantee vehicle availability, especially during peak times. Walk-up requests may be honored if a vehicle is available.

We accept major credit/debit cards (Visa, Mastercard, Amex), cash, and mobile payment methods where available. You can also add a corporate billing account on request.

We typically charge the card at the time of booking for certain prepaid services or deposits. For standard bookings, the card may be charged after the service is completed. Specifics are shown during checkout/booking.

Cancellations made more than 24 hours before the pickup time are typically free. Cancellations inside 24 hours may incur a fee (or full charge for no-shows). Please refer to your booking confirmation for the exact policy.

For airport pickups we usually allow a grace period (e.g., 15–30 minutes depending on your flight). For point-to-point bookings, chauffeurs will wait a brief period (commonly 5–15 minutes). Confirm waiting time with dispatch when booking.

Most of our chauffeurs speak basic to fluent English. If you require a chauffeur fluent in a particular language, please request this at the time of booking and we will try to accommodate.

Our dispatch team sends the driver’s information 12-24 hours before the trip.